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Article
Publication date: 11 September 2017

Anne Äyväri and Annukka Jyrämä

The purpose of this paper is to provide a conceptual analysis on value proposition tools to be used in future empirical research and in building managerial insight. The conceptual…

2640

Abstract

Purpose

The purpose of this paper is to provide a conceptual analysis on value proposition tools to be used in future empirical research and in building managerial insight. The conceptual analysis focusses on a living lab framework and recent theoretical developments around the concept of value that are reflected in the context of three managerial tools for creating value propositions.

Design/methodology/approach

Using abductive reasoning, the descriptions of the tools were analysed as cultural texts, as language-in-use in a social context.

Findings

In the context of the living labs approach, the Value Proposition Builder™ (VPB) seems to conflict with the ideas and premises of user-centric innovation processes. In the Value Proposition Canvas (VPC), the co-creation aspect is rather vague, as the enterprise and its offerings are presented as creators of value for the customer. Thus, this tool somewhat contradicts the living lab approach. The People Value Canvas (PVC) is aligned with the service-dominant logic and the premises of living labs. However, all three tools largely neglect a deeper acknowledgement of the role of the wider context, the service ecosystem, and the role of networked actors as resource integrators. Moreover, none of the tools explicitly point out the role of enterprises as intermediaries in constructing invitations for value co-creation.

Originality/value

The paper contributes to the SDL and living labs literature by conceptual analysis on different value proposition tools; the VPB™, the PVC, and the VPC which are relevant for academics as well as practitioners creating new understanding and insights on the connectedness of the living labs framework and SDL as well as their relationship to managerial tools. By identifying the absent elements of S-D logic from managerial value proposition tools, the paper contributes to current discussions by giving attention from scholars towards investigating managerial tools and by providing a new conceptual analysis for future empirical research. The critical analysis of the managerial tools contributes to managerial practice by emphasising the need to consciously evaluate the benefits and failures of tools for developing their organisations.

Details

Journal of Service Theory and Practice, vol. 27 no. 5
Type: Research Article
ISSN: 2055-6225

Keywords

Article
Publication date: 21 September 2010

Annukka Jyrämä and Anne Äyväri

The paper seeks to focus on the management of art galleries in the context of contemporary visual art markets, viewed from the institutional and industrial network approaches. The…

3188

Abstract

Purpose

The paper seeks to focus on the management of art galleries in the context of contemporary visual art markets, viewed from the institutional and industrial network approaches. The aim is to understand the shaping of management practices. The characteristics of the visual art market, the immaterial value of products and the key role of relationships and networks, make the contemporary visual art market an insightful context to study the management practices.

Design/methodology/approach

A qualitative research method was chosen – altogether 80 interviews were conducted in European markets.

Findings

The contemporary art market can be seen as a network structure consisting of actors who participate in creation and change of the practices. The management practices of galleries were created and changed by imitations and through isomorphic forces. It is proposed that major changes in management practices originate mainly from financial reasons, where the driving force is to survive economically. The striking similarity of gallery management practices was interesting. The shared practices are used as means to create stability for the market.

Practical implications

A gallery manager should reflect the implicit norms and values of the art field in their art gallery management. The knowledge of these management practices is of importance especially for new galleries entering the market.

Originality/value

The theoretical contribution of the study builds on elaboration of the practices concept by combining aspects of the institutional approach and the industrial networks approach.

Details

Marketing Intelligence & Planning, vol. 28 no. 6
Type: Research Article
ISSN: 0263-4503

Keywords

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